We all rely on laptops/computers these days, from personal use to running businesses. They keep us productive, but when they break down, it's a nightmare. Imagine a small business owner losing precious time and money because their laptop/computer crashed while working on a critical report. The typical solution? Lugging your laptop/computer to a repair shop and waiting in line for an unknown fix time. This is especially frustrating for small businesses who can't afford downtime. The real problem? There's a lack of convenient on-site tech support that can solve problems quickly.  Right now, getting immediate help to get your devices back up and running is a major hassle for both individuals and businesses. This is a critical issue that needs to be addressed, as it impacts everyone's productivity, profits, and overall tech experience.